Store regulations

I. General information

1. The owner of IJF Store online store is IJF Store s.c. Sylwester Gawel Mariusz Winnicki its registered seat at os. Bohaterów Września 23/7, 31-621 Kraków. Entered under number 001749281-2023 in the business register in the books of the President of the mst. of Kraków. Tax Identification Number PL6783210129, REGON: 526383583.
2. Contact details: phone +48 735 026 398 (call cost according to the operator's tariff used to make the call), email sylwester@ijfstore.org or phone +48 600 33 11 44, email mariusz@ijfstore.org.
3. All products that are offered in our store are new, free from external physical and legal defects, and have been approved for marketing throughout the European Union. Products purchased in our store do not have a manufacturer's warranty, but are covered by a warranty.
4. Trademarks or trade names used are registered in favor of their owners. In this publication they are used only to indicate the purpose of the goods offered.
5. All prices are in Euro currency EUR and include 23%VAT.

II. Ways of placing orders and payments

1. Orders in the store can be placed in the following ways:
   • directly from the website: by filling out the appropriate form on the store's website,
   • by email: the order sent to office@ijfstore.org should contain the following data of the ordering party: delivery address, and determination of the method of payment and shipping, possible data for invoice,
   • by phone from Monday to Friday from: 10.00- 15.00 (GMT+01:00),

2. We reserve the right to verify orders placed electronically. In the event that the order cannot be confirmed or cannot be processed, the company reserves the right to cancel the order.
3. Payment can be made: by bank transfer to our bank account, cash on delivery at the courier's (cash on delivery in Poland only) cash in our office - in case of own collection or via online payment services provider. 
4. The online payment service provider for card payments is Autopay S.A. Offering card payments: Visa, Visa Electron, Mastercard, MasterCard Electronic, Maestro.

III. Order processing and delivery

CUSTOMS IMPORT DUTY AND TAXES

We ship Worldwide. Orders from countries in European Union are NOT subject to customs duties.

For orders outside of Europe & countries that are not in European Union, extra charges (sales tax and customs duty) may occur depending on your region and local customs charges.

Please familiarize yourself with your countries regulations as payment of duties may be necessary to release your order if charges do incur. Please note that delays due to custom procedures are beyond our control and must be resolved by the receiver.

IJF Store is not responsible for any import duties, customs and taxes incurred on international shipments, as these are the responsibility of the purchaser. We cannot advise the cost as these charges will vary according to country.

IJF Store cannot reimburse customs in any capacity and is not liable for reimbursing or refunding customs. We have no control over any customs/duties fees associated with your order so please check your home country's import regulations before you place your order as these charges are at the receivers expense.

CANCELLATIONS AND CHANGES

Unfortunately, we are not able to cancel an order after it has confirmed through our system and payment has been received.

Generally we are unable to make manual changes, however if the order has not been shipped it may be possible. We process orders quickly, so changes cannot always be accommodated. Please contact our customer service team with your change request details included in the email.

PLEASE NOTE

IJF Store has no control over delays and is not responsible for them. We are not responsible for items that are lost or damaged during shipping. You are also not responsible for your order if you entered the wrong shipping address.
After we have shipped your order, it is out of our hands. We are not accountable for lost packages, missed deliveries or undeliverable addresses. If your package is returned to us for any reason you will be responsible for paying for the package to be sent again.
Please note we cannot ship to P.O Boxes.
We reserve the right to cancel any orders without notice, in which a refund will be issued.

If you have any other shipping & delivery inquiries, please contact us at office@ijfstore.org

SHIPPING AND DELIVERY

IJF Store ships from Poland using shipping by courier. This shipping options will be trackable and you will receive a tracking code via email after the order has been shipped.

All orders are processed from Monday to Friday. Please note that we do not process or ship orders on weekends or holidays.

1. Orders are fulfilled within 48 hours on working days, or up to 2 weeks in case of shortage of stock. In the case of payment by bank transfer or via online payment services provder, the date of commencement of order processing starts from the moment the amount due is credited to the IJF Store s.c. Sylwester Gaweł Mariusz Winnicki company account. Bank account number: MBank IBAN PL96 1140 2004 0000 3412 2177 2512  SWIFT: BREXPLPWMBK.
2. Lead time is the period that elapses from the moment of receiving the order until dispatch to our Courier. IJF Store is not responsible for any delay in delivery after the package is handed over to the Courier.
3. In special cases of inability to complete the order within the specified period, the Ordering Party will be offered a new completion date or the possibility to withdraw from the contract.
4. Promotional products are not subject to additional discounts, and promotions and discounts do not add up.
5. The cost of sending the package is added according to the price list of our shipping company. These costs depend on the weight and number of packages.

The purchaser is informed about the cost of delivery when placing the order. Delivery costs are displayed only for specific countries in which the Seller has a specific price list. 

In the absence of a country in the price list, the Ordering Party is given the option to place an order without the specified delivery amount, which will be calculated by a store employee and sent to the Ordering Party within a few working days to the email address provided during ordering. 

From the moment the delivery price to the selected country is sent, the Orderer has several days to accept the price or cancel the order. If there is no response from the Orderer, the store employee considers that the Orderer will cancel his order. 

The online store reserves the right not to ship products to countries under restrictions or with an active embargo.

IV. Return or exchange of goods, withdrawal from the contract
(RETURN REQUEST FORM)

1. We give you the opportunity to withdraw from the contract with respect to the contract concluded remotely, return or exchange the goods purchased in our online store within 14 days from the date of receipt of the shipment.(in accordance with the Act of May 30, 2014 on consumer rights)
2. For all returns or exchanges: Items must not be washed, worn or damaged. All original tags must be attached. You must present a valid receipt.
3. The right to withdraw from the contract can only be exercised by a Consumer - a natural person who performs a legal transaction with us not directly related to his/her business or professional activity.
4. Before returning the purchased product to us, we kindly ask you to inform us by email or phone about the planned return or exchange. This will help us efficiently guide you in properly completing the withdrawal form ( sample form below)
5. In the parcel with the goods should be the document of purchase - original receipt/ invoice - the number of invoice is sufficient (they are necessary for the return):
   • in case of return: completed form of withdrawal from the contract containing: buyer's data and account number to which you can transfer the value of the returned goods
   • in case of exchange: a completed withdrawal form containing: buyer's details, the exact type of goods and the size you would like to receive in exchange.

6. We will do our best to complete the return or exchange in the shortest possible time (no more than 14 days from the date of receipt of your statement of withdrawal from the contract with the returned goods).
7. The consumer will bear the direct costs of returning the goods and the shipping costs of the exchanged goods.
8. We refund the money for the purchased and returned goods to the buyer's bank account from which we received the payment or to the account specified in the withdrawal form. All banking costs associated with the return will be deducted from the refund.
9. Refund of funds for the transaction made by the customer with a payment card the seller made a refund to the bank account assigned to the payment card of the customer.
10. We do not accept shipments sent back to us as cash-on-delivery. Returned shipments must be paid in advance by the consumer.
11. Address to which you can send back the merchandise: IJF Store s.c. Sylwester Gawel Mariusz Winnicki, ul. Słowiańska 147 A, 32-085 Modlniczka, Poland.

V. Rules of submitting and considering complaints to IJFStore.org , hereinafter referred to as the rules, define the procedure for accepting and considering complaints addressed to IJFStore.org by its customers

1. THE COURSE OF THE COMPLAINT PROCESS
   1. Stages of the complaint process:
      1. acceptance of the complaint and its registration;
      2. processing of the complaint;
      3. responding to the complaint.
   2. When conducting the complaint process, it is necessary to:
      1. take into account all the circumstances of the case.
   3. Strive for amicable clarification of disputes arising between the customer and IJFStore.org.
   4. Information about the rules of filing complaints is made available to the client in the regulations presented on IJFStore.org.
   5. Information about rules of filing complaints, includes:
      1. the form adopted by IJFStore.org and the place of submitting complaints;
      2. indication of contact data enabling to submit a complaint;
      3. range of contact data that should be provided by the client in order to efficiently carry out the process of complaint consideration, in case IJFStore.org does not have such data;
   6. The deadline for considering and responding to the complaint;
   7. Method of confirming receipt of the complaint;
   8. The method of notification of complaint consideration, including the form of response and the method of its delivery;

2. CONFIRMATION OF THE COMPLAINT
   1. The employee accepting the complaint in writing to the e-mail: office@ijfstore.org
   2. In the case of submitting a complaint in the manner mentioned in point 1, the employee of IJFStore.org accepting the complaint, within 3 working days from the date of receipt of the complaint, is obliged to inform the client in writing about the acceptance of his/her statement, together with an indication of the deadline for consideration of the complaint.
   3. The complaint process begins on the date the complaint form is received by IJFStore.org.

3. REGISTRATION OF COMPLAINTS
   1. 1.Each complaint that is received by IJFStore.org is registered.
   2. 2.Response to the complaint should be provided to the customer without undue delay no later than within 14 calendar days from the date of receipt of the notification to IJFStore.org.
   3. 3.In particularly complicated cases, the deadline of 14 days, may be extended to 30 calendar days.
   4. 4.If it is not possible to respond to the complaint within 14 days, the person considering the complaint should notify the customer in writing, stating:
      3. the reasons for the delay in processing the complaint,
      4. circumstances that need to be established;
      5. the expected time limit for responding to the submitted complaint, which may not be longer than that indicated in the letter.

4. RESPONDING TO THE COMPLAINT
   IJFStore.org takes into account the facts existing on the last day of the deadline for responding to the complaint, unless the information and possible documents available to IJFStore.org make it possible to respond earlier.

5. IN CASE OF CHANGE IN THE FACTS, on the basis of which IJFStore.org responded to the complaint, IJFStore.org reconsiders the complaint taking into account the changed facts, provided that the changes occurred in favor of the customer.

VI. Personal data protection

Placing an order is tantamount to the Customer's consent to the storage and processing of personal data by the IJF Store s.c. Sylwester Gaweł Mariusz Winnicki company for the purpose of order execution. The Customer has the right to inspect, correct and request to stop using his personal data in accordance with the Act "On personal data protection" of August 29, 1997.

VII. Final provisions

1. Orders in the Store can be made subject to acceptance of these rules. Placing an order, is tantamount to acceptance of the regulations.
2. In matters not covered by these Regulations, and in the absence of an agreement, the provisions of the Civil Code, the Law on Consumer Rights and the Law on Provision of Electronic Services shall apply.